Our Commitment to Accessibility

At Fairy Glen Day Care Centre, we are dedicated to meeting the accessibility needs of individuals with disabilities. Our commitment aligns with the principles of independence, dignity, integration, and equal opportunity.  We are devoted to fulfilling the requirements set out by the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by ensuring a barrier-free, inclusive, and accessible environment.

Our compliance with the Integrated Accessibility Standards Regulation (IASR) extends across:

• Customer Service

• Information and Communication

• Employment

• Our Multi-Year Accessibility Plan

Our Multi-Year Accessibility Plan outlines the specific steps we are taking to meet AODA accessibility requirements.

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Communication

We strive to communicate with individuals with disabilities in ways that accommodate their specific needs.  Our approach is both respectful and flexible, ensuring clear and inclusive communication.

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Notice of Temporary Service Disruptions

In the event of planned or unexpected service disruptions, we will promptly inform all employees and families.  Notices will be posted on our website, detailing the reason for the disruption, its expected duration, and any available alternative services.

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Accessible Spaces

We are committed to creating accessible and barrier-free environments at all our locations.  We regularly incorporate accessibility criteria and make ongoing improvements based on feedback and updated legislation.

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Accessible Customer Service

Fairy Glen is committed to providing an inclusive and welcoming experience for all.  Our team members, including employees, board members, and placement students—receive specific training on AODA standards and the Ontario Human Rights Code to ensure we deliver accessible services.

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Service Animals and Support Persons

Individuals with disabilities who require the assistance of service animals or support persons are always welcome at Fairy Glen locations.

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Assistive Devices

People with disabilities are encouraged to use their personal assistive devices when accessing our services at any of our locations.

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Alternative Formats

We understand that individuals with disabilities may need information in formats other than standard print.  We are committed to providing accessible and alternative formats such as audio, large text, and accessible PDFs.

To request an alternate format, contact us by:

• Web form: Fairy Glen’s Website

• 905-665-6689 ext. 101

• contactus@fairyglendaycare.com

• Fairy Glen Day Care Centre – Head Office, 3-1380 Hopkins St., Whitby, ON L1N 2C3

 

Once your request is received, we will provide the necessary documents within 10 business days.

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Website Accessibility

We are committed to ensuring that our website is accessible to everyone, including individuals with diverse abilities. Our websites conform to the Web Content Accessibility Guidelines (WCAG) 2.0 and are designed to work seamlessly with assistive technologies, ensuring easy navigation and access to information.

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Feedback on Accessibility

We value your input and are always striving to improve our accessibility standards.  If you have any suggestions or feedback, we encourage you to share it with us.

You can provide feedback via:

• Web form: Fairy Glen’s Website

• 905-665-6689 ext. 101

• contactus@fairyglendaycare.com

• Fairy Glen Day Care Centre – Head Office, 3-1380 Hopkins St., Whitby, ON L1N 2C3

 

Upon receiving your feedback, we will confirm its receipt. Our accessibility team will review it, consider potential actions, and provide an update within 10 business days.  Accessible formats and communication support will be provided throughout the feedback process if needed.

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Employment and Career Opportunities

Fairy Glen is committed to fostering an accessible, equitable, and inclusive experience for all candidates and employees.  As an equal opportunity employer, we provide reasonable accommodation throughout the recruitment process and during employment.  We encourage candidates and employees to share any accommodation requirements, and we will work with you to the best of our ability to meet the accommodation requirements.

 

Last updated: October 2024